STL purchased not downloaded

Hello, I bought a stl but the designer tells me that I do not erase it in time. My money is already spent but I can not download the file. I'm trying to contact support but they do not respond. The situation is as follows: I bought a stl, my money is shared between the web and the designer but I do not have my purchase ....

can you link the seller?

Vallejo26, the article is already deleted.